Refund Policy

REFUND POLICY Effective Date: May 1, 2026 1. The Nature of Our Service The Gem Assessment is a digital, custom-generated product. Once you submit your intake and your dossier is generated and delivered, the service has been performed and the personalized content has been provided to you. 2. Standard Refund Window We offer a refund of the assessment purchase price only if all of the following conditions are met. The refund request must be submitted within seven (7) days of purchase. The dossier must not have been generated or delivered. You must not have accessed, downloaded, copied, or shared any portion of the dossier content. 3. After Dossier Delivery Due to the personalized and custom-generated nature of the dossier, purchases are generally non-refundable once the dossier has been generated and made available to you. By completing your purchase, you acknowledge and agree to the digital, non-returnable nature of the product. 4. Technical Issues If you experience a technical issue that prevents your dossier from being generated or delivered, you must contact us within fourteen (14) days of purchase. We will make reasonable efforts to resolve the issue, including re-running the generation process if necessary. If we are unable to deliver the dossier after reasonable attempts, a full refund will be issued. 5. Duplicate or Erroneous Charges Verified duplicate charges or charges made in error will be refunded. 6. How to Request a Refund To request a refund, submit your request through the Contact / Data Request page. Your request must include the email address used at purchase, any available order or session reference, and the reason for the request. We will respond within a reasonable timeframe, typically within five (5) to ten (10) business days. 7. Method of Refund Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your financial institution. 8. Chargebacks We request that you contact us before initiating a chargeback so that we have the opportunity to review and resolve the issue directly. 9. Statutory Rights Nothing in this Refund Policy limits or excludes any non-waivable rights you may have under applicable consumer protection laws.