Contact / Data Request

Last updated 10/25/2026

CONTACT / DATA REQUEST Effective Date: May 1, 2026 1. Purpose This page provides a central point of contact for all inquiries related to your account, your data, and your use of The Gem Assessment and Soul Confluence. It also serves as the method for submitting formal data-related requests. 2. How to Contact Us All inquiries and requests must be submitted through the Contact / Data Request page available within the Service. This ensures your request is properly recorded and routed for response. 3. Types of Requests You may use this page to submit requests related to your personal information, including requests to access, correct, or delete your data, as well as general account or service inquiries. You may also use this page to report technical issues, request support, or ask questions about your dossier or purchase. 4. Required Information To process your request, you may be required to provide identifying information associated with your account, such as the email address used at purchase and any available order or session reference. Additional verification may be required before fulfilling certain requests. 5. Response Time We will respond to requests within a reasonable timeframe. Typical response times range from five (5) to ten (10) business days, depending on the nature and complexity of the request. Certain requests may require additional time where permitted by law. 6. Data Requests Requests to access, correct, or delete personal information will be handled in accordance with applicable privacy laws. Some data may be retained where required for legal, security, or operational purposes. 7. Limitations We reserve the right to deny or limit requests that are repetitive, excessive, technically infeasible, or otherwise not required under applicable law. We may also retain certain information as necessary to comply with legal obligations or enforce our agreements. 8. Security and Verification To protect your information, we may require identity verification before processing sensitive requests. Requests that cannot be verified may be declined. 9. Contact Method All official communication regarding your request will be sent to the email address associated with your account or the contact information you provide.

Birth details and reflective answers

The free tools can remember your birth name, date, time, and place in this browser. Browser storage is not encrypted by this site. When you sign in, these details can also be saved to your account and reused across tools.

A purchased assessment stores your submitted birth details, email, consent acknowledgements, and reflective question selections with your account. An unfinished assessment may also leave a draft in this browser; drafts are removed when you submit, when you delete your account here, or after 14 days. The questions are assessment responses; there is no separate private journal feature.

Most of your dossier is personalized by selecting and assembling prewritten interpretations from our content library using your birth details and assessment answers. Rules select the astrology, numerology, and Soul Imprint passages; AI does not select or rewrite those stored passages.

A separate final synthesis is AI-assisted through Lovable AI. That request includes your full name, calculated planet/sign/house placements, Life Path and name numbers, any Karmic Debt number, and mapped Soul Imprint categories and selection keys. It does not include your raw birth date, time, location, full answer text, passwords, or card details. Chart and location services separately process birth information needed for calculations. Some free numerology preview text is also AI-assisted. Interpretations may be imperfect, and individual human review is not guaranteed.

Provider training and retention terms have not all been independently confirmed. We cannot promise that providers retain nothing. Contact us for current processing details or to request a correction before submitting information you do not want processed.

Account deletion removes your sign-in and associated birth details, answers, dossiers, and listed account records from the active service, and clears birth details and drafts in this browser. It does not guarantee immediate erasure from backups, operational logs, or payment-provider records. Payment records may remain where legally required. Exact retention periods and provider deletion practices are not yet confirmed. Remove local copies on other devices separately; export your account-linked records before deletion if you want to keep them.

Account, export, and deletion Contact or request a correction Data & AI Disclosure

Contact Soul Confluence

Email admin@soulconfluence.com for support, account deletion, data access, or correction. Use the email connected to your account. We may need to verify your identity. Do not email passwords, card details, or your full birth information.

Email a support or data request