Digital Product Delivery Policy

DIGITAL PRODUCT DELIVERY POLICY 1. Nature of the Product The Gem Assessment delivers a digital, personalized Dossier. There is no physical product, no shipment, and no postal delivery. All references to gemstones within the Dossier are symbolic and interpretive and do not represent any physical item. 2. How Delivery Works Following successful payment and completion of the intake questionnaire, your Dossier is generated automatically using your submitted birth data, numerology inputs, and Soul Imprint responses. Once generated, the completed Dossier is made available within your account on this website. You will receive a confirmation email indicating that your Dossier is ready to view. 3. Delivery Timing Most Dossiers are generated within a few minutes after intake completion. In limited circumstances, including but not limited to service interruptions, third-party provider delays, system load, or required review processes, delivery may take up to twenty-four (24) hours. If your Dossier has not been delivered within twenty-four (24) hours of completing payment and intake, you may contact us through the Contact / Data Request page. 4. Access and Hosting Your Dossier will remain accessible through your account for as long as your account remains active and the Service continues to operate. Continued access is not guaranteed indefinitely. You are responsible for saving or downloading a copy of your Dossier for your personal records. 5. No Physical Shipping No physical goods are shipped as part of this purchase. We do not provide printed Dossiers, books, gemstones, or any other tangible items unless explicitly stated in a separate offering. 6. Technical Requirements Access to your Dossier requires the use of a current web browser, a stable internet connection, and valid login credentials associated with your account. We are not responsible for access issues resulting from outdated software, incompatible devices, or user-side technical limitations. 7. Delivery Failures In the event of a technical issue that prevents successful generation or delivery of your Dossier, we will make reasonable efforts to regenerate and provide access to your Dossier at no additional cost. If we are unable to deliver the Dossier after reasonable attempts, resolution will be handled in accordance with the applicable Refund Policy. 8. No Resale or Redistribution Your Dossier is licensed for personal use only. You may not copy, reproduce, distribute, publish, or otherwise use the content for commercial purposes without prior written permission from Confluence Method LLC.